The turnaround time is usually 3-5 business days. As soon as your parcel leaves our warehouse, you will receive information about shipping and the tracking code.

Oh no, very sorry to hear that! Please send us a short video/picture of the parcel. We will check the issue and get back to you with the best possible solution.

You can click on the link in your purchase confirmation email, which will lead you to the customer portal where you can manage your subscription settings.

Yes, all of our products are covered by our 30 Day Money-Back-Guarantee. Please contact us support@chebeauty.com to get detailed instructions on how to proceed.

Very sorry to hear that you have not received your package yet. It's possible that the tracking says delivered but it doesn't get dropped off until the next day. If you still haven't received your order 3 business days after the tracking says delivered, please reach out to us at support@chebeauty.com

During business hours, you can click on the chat icon on the bottom right corner of your screen. Alternatively, you can email us at support@chebeauty.com